Vacant job

We are now looking for someone who speaks Finnish and is a true whiz at customer service!

This is a position with our client in Eskilstuna where we are now seeking a service-oriented problem solver to help create the best possible customer experience.

A key role where you can make a difference!

About the position

You will be part of this fantastic team working with customer service across different countries and languages. Your work will include:

• Responding to customer inquiries via phone, email, chat, and social media
• Handling complaints and returns
• Assisting with information about products, services, and processes
• Resolving customer issues quickly and efficiently
• Forwarding complex cases to the appropriate department
• Collecting valuable feedback and following up on customer cases
• Actively working on improvements and efficiency
• Administrative tasks such as documenting customer contacts in CRM systems, updating customer information, and reports.

This is for two positions, one at 100% and one at 50%

Who are you?

We believe that you primarily can handle the Finnish language in both spoken and written form, and also the Swedish language as this is central within the company. We also prefer that you have experience in similar customer service-related work and can handle customer feedback and improvement work. You are a solution-oriented, responsible, and flexible person who can make quick and thoughtful decisions during high-paced situations.

It is a plus if you also have experience with systems like Salesforce, Dixa, or similar.

We prefer that you have:

• Experience/education in customer service work, communication, or feedback management
• Experience with systems such as Salesforce, Dixa, or similar, although this is only a merit.
• Proficiency in the Finnish language

We will continuously review all applications - so apply today!