Vacant job

We are now looking for new Security and Duty Operators to our SOS central in Sundsvall.

Are you a person who can handle high stress, both in the moment and over longer periods regardless of the time of day? Do you enjoy working in a structured and methodical way and feel confident in yourself? Then you might be our next colleague!

Your everyday life as an SOS operator

"One of the most fun things about this job is that no day is the same as the other." In the role of SOS operator within Security and Duty Services, you will handle and respond to incoming calls regarding various types of fault reports for properties, municipalities, and private customers. Additionally, you will receive and address different types of alarms, such as burglary/assault and operational alarms, etc. It is an exciting and developing job.

The work is often conducted at a fast pace, and those seeking help are always the focus. The work takes place at the SOS central in Sundsvall, where you sit in an open environment together with colleagues. As an SOS operator, you have a round-the-clock position with the opportunity to influence your own schedule.

We offer you

• The chance to make a real difference in other people's lives every day
• Engaged and supportive leaders and colleagues
• The opportunity to work in a socially important company where people are always at the center
• Great development opportunities within the company
• Invaluable lessons in communicating with different types of people in various situations

We are looking for you

You enjoy helping other people - that is the most important thing! We assume that you always want to help the caller and handle the call from start to finish. You are confident in yourself, flexible, and decisive regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly, fearless, and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional while collaborating and taking responsibility in your professional role.

Since SOS Alarm's operations run 24/7, as an SOS operator, you have a round-the-clock position, which means you work days/evenings/nights and weekends. This means that you cannot choose to work only days, evenings, or nights; all shifts occur.

We wish that you

• Have at least three years of work experience, preferably with telephone experience
• Speak and write Swedish fluently
• Speak English fluently and are comfortable communicating in English
• Have good computer skills and enjoy working in various and complex systems
• Have good multitasking abilities as the job requires you to handle several tasks at the same time

Our values, Professional & Empathetic and Responsible & Collaborative, permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting?

The position starts on 15/10-2025. The position is full-time. We apply a 6-month probationary period.

We are curious about who you are and look forward to your application! We would like you to include your CV, cover letter, and a video greeting in your application.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain in the recruitment process. Applications without completed test results will not be considered.

The deadline to apply for the position is 8/5. However, please send in your application as soon as possible as we apply rolling selection.

Do you have questions?

Contact the recruiting manager Stefan Andersson, [email protected]

SOS Alarm conducts security checks with background checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.